Sudden tooth pain, a knocked-out or broken tooth, a lost filling, or swelling that's started to worry you — these don't wait for a convenient time. Call us and we'll talk you through what to do right now.
Mon–Sat, 9:00 AM–5:00 PM · 1 Lancefield Drive, Caroline Springs VIC 3023. We prioritise dental emergencies and do our best to see you the same day, subject to availability — call as early as you can.
A toothache that woke you up in the middle of the night. A tooth that came loose or snapped clean off mid-meal. A knock during sport that's left a tooth chipped, moved, or missing entirely. A crown or filling that's suddenly come away, leaving the tooth feeling sharp or strange. Or a swelling in your gum or cheek that's gone from mildly annoying to genuinely worrying.
This is general guidance only, not a substitute for an assessment — call us straight after, and we'll talk through anything specific to your situation.
Rinse gently with warm water and floss around the tooth in case something is trapped. An over-the-counter pain reliever taken as directed can help in the meantime.
Avoid placing aspirin directly on the gum, and avoid extremes of hot or cold on the tooth. Call us — sudden severe pain is exactly the kind of thing we prioritise.
Pick it up by the crown (the white part), never the root. If it's dirty, rinse it briefly in milk or saline — not tap water.
Try gently reinserting it into its socket, or keep it in a container of milk if you can't. Time matters here — call us straight away.
Rinse your mouth with warm water and save any broken piece if you can find it. A cold compress on the outside of the cheek can help with swelling.
Avoid chewing on that side until we've had a look. Call us to arrange an assessment as soon as you're able to.
If you still have the crown, keep it somewhere safe and try not to swallow it. Avoid sticky or hard foods on that side.
If the tooth feels sharp, sensitive, or painful, call us promptly — otherwise, a call within a day or two is still a good idea.
A cold compress on the outside of the cheek can help manage swelling while you arrange to be seen. Rinsing gently with warm salt water may offer some comfort.
Swelling that's spreading, affecting your breathing or swallowing, or comes with a fever needs urgent attention — call us immediately, or seek emergency medical care if it's severe.
A denture that's cracked, a mouth injury from a fall, an ulcer that won't settle, or simply not being sure how serious something is — all good reasons to call.
You don't need to work out the answer yourself first. Describe what's happening and we'll help you decide the next step.
This information is general in nature and provided as immediate first-aid guidance only — it is not a diagnosis and does not replace a clinical assessment. Any surgical or invasive procedure carries risks; before proceeding with treatment, please seek a second opinion from an appropriately qualified health practitioner if you have any concerns. If you believe you are experiencing a medical emergency (such as difficulty breathing or swallowing, or uncontrolled bleeding), call 000 or attend your nearest hospital emergency department.
We prioritise dental emergencies within our daily schedule and do our best to fit you in the same day you call, subject to availability. Calling first thing gives us the best chance of finding you a slot.
When you call, we'll ask a few quick questions about what's happened and how you're feeling, so we can work out how urgent it is and prepare for your visit. If a same-day appointment genuinely isn't available, we'll be upfront about that and help you manage things until the next slot we can offer.
Every emergency visit starts with a proper assessment — usually including an X-ray — before we explain your options in plain English. Nothing is decided or treated until you understand what's actually going on and what your choices are.
*Subject to eligibility and terms. Outside these hours, or if your situation feels life-threatening (difficulty breathing or swallowing, uncontrolled bleeding, facial swelling affecting your airway), please call 000 or go to your nearest hospital emergency department.
Knowing what to expect tends to make the whole thing feel less daunting — here's the shape of a typical emergency visit.
Tell us what's happened and how you're feeling. We'll ask a few clarifying questions so we understand the situation before you arrive.
Emergencies are prioritised within the day's schedule. We'll also let you know simple things to do in the meantime to stay comfortable.
A clinical examination and X-ray where needed, so we understand exactly what's going on before anything is decided.
We'll talk through what's realistic — including cost — before any treatment goes ahead. No surprises, no pressure to decide on the spot.
An unhurried explanation, even in an emergency
Dental anxiety often gets worse, not better, when it's paired with pain or a sudden injury. It's a genuinely reasonable thing to want help with.
If part of what's making this feel harder is the thought of being in the chair — not just the tooth itself — it's worth knowing we offer a few different sedation options for anxious or nervous patients, depending on the appointment and your medical history.
We'll talk through what's genuinely available for your situation before deciding anything, so you're not walking in without knowing what to expect.
Sedation suitability depends on your individual health history and the appointment involved, and is only confirmed after an assessment. Any surgical or invasive procedure carries risks — before proceeding, please seek a second opinion from an appropriately qualified health practitioner if you have any concerns.
A calmer way through it
Not every dental worry needs to be treated as urgent — here's an honest way to tell, so you land on the right page (or just call us either way).
Still not sure? A quick call is usually the fastest way to find out — (03) 8358 2565.
Dental emergencies are worked into the day's schedule as a priority, with same-day appointments offered wherever we can manage it.
Even in an emergency, we talk through whether a tooth can genuinely be saved before removal is ever recommended.
We'll always explain the likely cost and payment options before anything goes ahead — even when time is tight.
Skip the reading — call us directly and we'll take it from there.
Call (03) 8358 2565 Request an appointment onlineInformation on this page is general in nature and does not replace a clinical assessment. Any surgical or invasive procedure carries risks; before proceeding, please seek a second opinion from an appropriately qualified health practitioner. For a life-threatening emergency, call 000.
Major health funds
This page will still be here afterwards. Right now, the fastest way forward is a phone call — we'll take it from there.